Salesforce Service Cloud Engineer

Job Description:

Position Overview:

As a Salesforce Service Cloud Engineer at NuLogic you will be a key player in optimizing and maintaining our Salesforce Service Cloud platform to deliver outstanding customer support solutions. You will work closely with cross-functional teams to design, develop, and implement Salesforce Service Cloud features and functionalities that align with our business objectives and customer service goals.

Key Responsibilities:

  • Lead the design, configuration, and customization of Salesforce Service Cloud to meet business requirements. Collaborate with stakeholders to gather and analyze requirements.
  • Develop and maintain Salesforce Service Cloud components, including custom objects, fields, workflows, and automation processes. Implement and troubleshoot the code when necessary.
  • Integrate Salesforce Service Cloud with other systems, such as CRM and third-party applications, to streamline processes and data flow.
  • Manage data quality, data migration, and data cleansing efforts within Salesforce Service Cloud. Ensure data accuracy and consistency.
  • Create and maintain custom reports and dashboards to monitor key performance metrics and provide insights for continuous improvement.
  • Implement and enforce security best practices and compliance standards within Salesforce Service Cloud.
  • Maintain comprehensive documentation of configurations, customizations, and processes for future reference.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
  • Proven 7+ years experience in Salesforce Service Cloud implementation and development.
  • Strong understanding of Salesforce architecture, data modelling, and security concepts.
  • Knowledge in Apex, Visualforce, Lightning Components, and Salesforce automation tools.
  • Experience with Salesforce Lightning and Lightning Web Components is a plus.
  • Familiarity with integration tools and technologies (e.g., REST, SOAP, APIs).
  • Excellent problem-solving and analytical skills.
  • Strong communication and teamwork abilities.
  • Self-motivated with a proactive approach to learning and keeping up with Salesforce updates and best practices.
  • Should be comfortable working in shift timing, preferably 3:30 PM IST to 12:30 AM IST.

Salesforce Developer

Job Description

NUlogic, a US-based company, currently has an exciting opening for a Salesforce Developer role. This role offers the chance to collaborate with the world's largest retailer, making it an exceptional opportunity for developers interested in gaining hands-on experience in building, managing, and customizing Salesforce applications

Primary Responsibilities

  • Perform hands-on technical Salesforce development and implementations, with a focus on delivering functional solutions on the Salesforce platform.
  • Ability to decompose technical requirements from high level user stories.
  • Work with senior members of the team to analyze business requirements, translating those requirements in to customized solutions using the Salesforce platform.
  • Design and implement solutions to meet specific needs of the program stakeholders, including (but not limited to) CRM tools, workflows, and data visualizations.
  • Implement Salesforce solutions that adhere to platform best practices.
  • Support Salesforce integrations with other applications, such as Power BI, SharePoint, and other tools which reference Salesforce as a database.
  • Provide development support, from design through testing and deployment
  • Implement, deploy and document projects that leverage the toolset
  • Post-delivery: work with client teams in supporting the live application and perform hand-off and knowledge transfer activities
  • Resolve technical problems and serve as SME (Subject Matter Expert) on Salesforce for the team

Basic Qualifications

  • Salesforce Developer Certification
  • Experience with Salesforce domain-specific query languages: SOQL and SOSL
  • Advanced knowledge of Salesforce security model (Profiles, Permission Sets, Sharing Rules etc.)
  • Experience with Salesforce platform programming languages: Apex, Visualforce, Lightning Component framework
  • Knowledge of web application development, including JavaScript, CSS, and HTML5
  • Knowledge of integrations with back office systems (often through the use of middle-ware tools) and data migrations.
  • Ability to research solutions and solve problems
  • Effective communicator and organizer

Preferred Qualifications

  • Bachelor’s Degree in Information Technology, Software Engineering, or related field
  • Experience with release management, source control, and deployment technologies
  • Knowledge of architectural design frameworks and patterns


About Company

Founded in 2008 and headquartered in Texas, USA, NULogic is one of the leading digital transformation companies that combines software expertise and industry intelligence. We are a global system integrator with over 15+ years of expertise in the world of digital commerce while working for some of the biggest international retailers in the US, EU, and LATAM markets!
From a largely bespoke, homegrown MACH-based commerce solution to a cloud-based, scalable and agile technology landscape, we have enabled our clients to connect to their customers seamlessly in an increasingly digital yet personalized way! We like to provide consistent cutting-edge technology and are committed to forging long-term relationships with our clients. While executing the digital transformation journey, we continue to support our client’s live operations from more than 7 global on-shore/ near-shore operations centres around the globe.

In addition to implementing world-renowned commerce solutions like Commercetools, Elasticpath, Salesforce Commerce Cloud and more, we also specialize in retail system development, Microservice implementation, Frontend development, CMS customization, Cloud infrastructure, Mobile app development, QA automation, Data analytics and engineering.

Learn more about us at our website:

Company Headquarters:

3721 S Stonebridge Dr Unit 1403, McKinney TX 75070