Salesforce Service Cloud Engineer
Job Description:
Position Overview:
As a Salesforce Service Cloud Engineer at NuLogic you will be a key player in optimizing and maintaining our Salesforce Service Cloud platform to deliver outstanding customer support solutions. You will work closely with cross-functional teams to design, develop, and implement Salesforce Service Cloud features and functionalities that align with our business objectives and customer service goals.
Key Responsibilities:
- Lead the design, configuration, and customization of Salesforce Service Cloud to meet business requirements. Collaborate with stakeholders to gather and analyze requirements.
- Develop and maintain Salesforce Service Cloud components, including custom objects, fields, workflows, and automation processes. Implement and troubleshoot the code when necessary.
- Integrate Salesforce Service Cloud with other systems, such as CRM and third-party applications, to streamline processes and data flow.
- Manage data quality, data migration, and data cleansing efforts within Salesforce Service Cloud. Ensure data accuracy and consistency.
- Create and maintain custom reports and dashboards to monitor key performance metrics and provide insights for continuous improvement.
- Implement and enforce security best practices and compliance standards within Salesforce Service Cloud.
- Maintain comprehensive documentation of configurations, customizations, and processes for future reference.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
- Proven 7+ years experience in Salesforce Service Cloud implementation and development.
- Strong understanding of Salesforce architecture, data modelling, and security concepts.
- Knowledge in Apex, Visualforce, Lightning Components, and Salesforce automation tools.
- Experience with Salesforce Lightning and Lightning Web Components is a plus.
- Familiarity with integration tools and technologies (e.g., REST, SOAP, APIs).
- Excellent problem-solving and analytical skills.
- Strong communication and teamwork abilities.
- Self-motivated with a proactive approach to learning and keeping up with Salesforce updates and best practices.
- Should be comfortable working in shift timing, preferably 3:30 PM IST to 12:30 AM IST.
Site Reliability Engineer
Position: Site Reliability Engineer:
Job Summary:
We are seeking a highly motivated and experienced Site Reliability to join our team and take on a key role in driving technological excellence and innovation. As a Site Reliability Engineer, you will provide technical leadership for local teams while collaborating closely with international teams to facilitate the adoption of technology solutions. Your primary responsibilities will include identifying and addressing gaps through automated solutions, ensuring the high availability and operational excellence of cloud resources, and managing project priorities and deadlines. If you have a strong background in software development or systems administration, experience with large-scale distributed systems, networking, orchestration solutions, and Java programming, and are passionate about driving technological advancements, we invite you to apply and embark on this exciting adventure with us.
Job Description:
As a Technical Leader, you will play a critical role in advancing our technology capabilities, ensuring the seamless integration of innovative solutions, and fostering collaboration among local and international teams. Here is a detailed job description outlining your key responsibilities and the qualifications we are looking for:
Key Responsibilities:
- Provide technical leadership and guidance to local teams, serving as a subject matter expert in software development, systems administration, and cloud technologies.
- Collaborate closely with international teams to facilitate the adoption of technology solutions within the local context, ensuring alignment with global standards and best practices.
- Identify gaps and inefficiencies in existing processes and systems, and proactively generate automated solutions to enhance day-to-day operations and improve efficiency.
- Maintain and guarantee high availability, operational excellence, resilience, and cost optimization of cloud resources deployed, with a focus on scalability and performance.
- Effectively manage the execution of project priorities, deadlines, and deliverables, ensuring projects are completed on time and within scope.
Qualifications:
- Minimum of 5 years of experience in software development or systems administration, with a proven track record of designing, developing, and troubleshooting large-scale distributed systems.
- Proficiency in networking and orchestration solutions, including CDN, Proxy, Kubernetes, and Linux OS.
- Strong experience in Java programming, with the ability to design and develop robust applications.
- Familiarity with cloud platforms and services, with a preference for candidates holding certifications from cloud providers (e.g., Cloud Digital Leader, Azure Fundamentals, Cloud Practitioner).
- A medium to high command of English is required to collaborate effectively with international teams and communicate technical concepts.
- Excellent communication skills, both verbal and written, are essential for conveying complex technical information and collaborating with cross-functional teams.
- Demonstrated a systematic approach to problem-solving and a strong sense of ownership in delivering high-quality solutions.
Senior Pre-sales Consultant
Job Description
- We are looking for a Senior Pre-Sales Consultant to join our dynamic Business Development team.
- Understanding client requirements and creating proposals
- Running RFP cycles and handling POCs
- Presenting solutions to customers and building relationships with partners like Commercetools, Elasticpath, SalesForce Magento Contentful, Bloomreach, Algolia, AWS, Oracle, and others.
- Conducting technical training for our Sales team
- Preparing content/design for global events
- Coordinating with our content and design partners
- Finalizing marketing documents such as brochures, service offering documents, and case study documents
- Working closely with our Marketing team to build brand awareness on LinkedIn and other social media platforms.
- Presenting NULogic services to new leads.
Mandatory Qualifications:
- 8-12 years of overall IT experience, with a strong understanding of Presales
- Excellent communication, writing, and editing skills.
- Good working knowledge of MS Office (especially PowerPoint) and Google Docs
- Strong research and analytical skills
- Strong experience in handling complete RFP cycles and creating and running POCs and demos.
- Expertise in presenting proposals to customers and NULogic services to new leads
- In-depth knowledge of Commercetools, Elasticpath, SalesForce, Magento, Contentful, Bloomreach, Algolia, AWS, Oracle, and other related products, and their sales cycle and leads.
- Knowledge of e-commerce and retail industry trends and practices
- Ability to work effectively in a global team environment.
Preferred Qualifications:
- Knowledge of Spanish language is preferred.
- Ability to provide technical trainings on various platform/technology to Sales team.
- Strong project management skills and ability to work in a fast-paced environment.
- Bachelor’s or master’s degree in engineering, Computer Science, or related field
About Company
Founded in 2008 and headquartered in Texas, USA, NULogic is one of the leading digital transformation companies that combines software expertise and industry intelligence. We are a global system integrator with over 15+ years of expertise in the world of digital commerce while working for some of the biggest international retailers in the US, EU, and LATAM markets!
From a largely bespoke, homegrown MACH-based commerce solution to a cloud-based, scalable and agile technology landscape, we have enabled our clients to connect to their customers seamlessly in an increasingly digital yet personalized way! We like to provide consistent cutting-edge technology and are committed to forging long-term relationships with our clients. While executing the digital transformation journey, we continue to support our client’s live operations from more than 7 global on-shore/ near-shore operations centres around the globe.
In addition to implementing world-renowned commerce solutions like Commercetools, Elasticpath, Salesforce Commerce Cloud and more, we also specialize in retail system development, Microservice implementation, Frontend development, CMS customization, Cloud infrastructure, Mobile app development, QA automation, Data analytics and engineering.
Learn more about us at our website: www.nulogic.io
Company Headquarters:
3721 S Stonebridge Dr Unit 1403, McKinney TX 75070
Manhattan OMS Engineer
Job Description:
We are seeking a skilled and experienced Manhattan OMS Engineer to join our dynamic team. As a Manhattan OMS Engineer, you will play a pivotal role in implementing, customizing, and maintaining the Manhattan Order Management System within our organization. You will collaborate with cross-functional teams to ensure the efficient flow of order processing, inventory management, and customer fulfillment.
Roles and Responsibilities:
- Lead or contribute to the successful implementation of the Manhattan Order Management System, ensuring that it aligns with our business requirements and industry best practices.
- Customize the Manhattan OMS to meet specific business needs by configuring workflows, rules, and user interfaces. Identify opportunities for process improvement and implement solutions accordingly.
- Integrate the Manhattan OMS with other critical systems like ERP, WMS, and CRM to establish a seamless and synchronized flow of data across the organization.
- Proactively identify and resolve technical issues related to the Manhattan OMS. Provide prompt support to end-users, troubleshoot problems, and conduct root cause analysis.
- Monitor system performance and proactively optimize the Manhattan OMS to handle high order volumes efficiently, especially during peak business periods.
- Ensure the accuracy and consistency of order data within the Manhattan OMS, and implement data governance policies to maintain data integrity.
- Implement security measures to safeguard sensitive customer data and ensure compliance with relevant data protection regulations.
- Maintain comprehensive documentation of system configurations, customizations, and integrations for knowledge sharing and future reference.
- Provide training and knowledge transfer to end-users and other team members to enhance their understanding and effective utilization of the Manhattan OMS.
- Collaborate with cross-functional teams, including Business Analysts, Operations, and IT, to understand business requirements and ensure that the Manhattan OMS meets organizational needs.
- Stay up-to-date with industry trends and advancements in Manhattan OMS technology. Identify opportunities for process optimization and contribute to continuous improvement initiatives.
Requirements:
- Bachelor’s degree in computer science or a related field.
- Proven experience in implementing and customizing the Manhattan Order Management System.
- Strong programming skills in Java or other relevant programming languages.
- Knowledge of integration techniques and experience with API integration.
- Familiarity with ERP, WMS, and CRM systems and their integration with Manhattan OMS.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Solid understanding of order fulfillment processes and supply chain management.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proven ability to work in a fast-paced and dynamic environment, managing multiple priorities simultaneously.
About Company
Founded in 2008 and headquartered in Texas, USA, NULogic is one of the leading digital transformation companies that combines software expertise and industry intelligence. We are a global system integrator with over 15+ years of expertise in the world of digital commerce while working for some of the biggest international retailers in the US, EU, and LATAM markets!
From a largely bespoke, homegrown MACH-based commerce solution to a cloud-based, scalable and agile technology landscape, we have enabled our clients to connect to their customers seamlessly in an increasingly digital yet personalized way! We like to provide consistent cutting-edge technology and are committed to forging long-term relationships with our clients. While executing the digital transformation journey, we continue to support our client’s live operations from more than 7 global on-shore/ near-shore operations centres around the globe.
In addition to implementing world-renowned commerce solutions like Commercetools, Elasticpath, Salesforce Commerce Cloud and more, we also specialize in retail system development, Microservice implementation, Frontend development, CMS customization, Cloud infrastructure, Mobile app development, QA automation, Data analytics and engineering.
Learn more about us at our website: www.nulogic.io
Company Headquarters:
3721 S Stonebridge Dr Unit 1403, McKinney TX 75070