Client
Aeropostale partnered with NULogic to gain a trusted 24/7 eCommerce support solution-delivering continuous monitoring, rapid incident management, and off-hours coverage to ensure Salesforce Commerce Cloud operations remained reliable, resilient, and always-on.
Founded in 1987, Aéropostale is a leading specialty retailer in North America, offering high-quality denim and fashion essentials for young men and women. With 500+ store locations across the U.S. and Puerto Rico and a 24/7 eCommerce presence on aeropostale.com, the brand relies on reliable digital retail operations and continuous eCommerce support to deliver seamless, inclusive shopping experiences.
The Challenge
As a leading apparel retailer with a strong digital commerce footprint, Aeropostale needed to ensure its Salesforce Commerce Cloud storefront delivered seamless, always-on shopping experiences. With multiple integrations powering payments, OMS, CRM, and marketing platforms, even brief downtime—especially during off-hours—risked lost revenue, frustrated customers, and reputational damage. To safeguard reliability, the brand required a trusted partner for 24/7 eCommerce monitoring, rapid incident management, and resilient off-hours support.
The Solution
Aeropostale partnered with NULogic’s Managed Commerce Support Services, ensuring 24/7 eCommerce monitoring, incident management, and resilient off-hours coverage through a seamless global delivery model. Leveraging nearshore and offshore teams in India and LATAM, NULogic provided real-time oversight of Salesforce Commerce Cloud storefronts and all critical integrations.
Key elements included:
- Proactive Monitoring: Continuous oversight of Salesforce Commerce Cloud and integrated commerce systems.
- Rapid Incident Response: Dedicated eCommerce support engineers available nights, weekends, and holidays.
- Integration Coverage: Full monitoring across payments, OMS, CRM, and marketing platforms.
- Stability & Reliability: Processes to detect, resolve, and prevent issues before customer impact.
- Seamless Global Delivery: Nearshore and offshore engineering teams ensuring always-on commerce.
The Results
By partnering with NULogic, Aeropostale achieved measurable improvements in operational reliability, uptime, and digital commerce performance:
- Always-On Support: Critical incidents were resolved rapidly, even during off-hours, ensuring uninterrupted eCommerce operations.
- Peak Performance Assurance: Continuous 24/7 monitoring kept Salesforce Commerce Cloud storefronts and core integrations stable and reliable.
- Operational Efficiency: Offloading monitoring and incident management reduced internal IT burden, enabling Aeropostale’s in-house teams to focus on growth and strategic initiatives.
- Confidence & Trust: Aeropostale leadership praised NULogic engineers for their dedication, reliability, and impact on business continuity.
Highlights
“I am delighted to share my appreciation for the outstanding performance of our NULogic Support Engineers. Their dedication to maintaining peak performance reflects their deep commitment to our success. Their efforts have instilled confidence and peace-of-mind in our digital infrastructure and contributed significantly to our operational efficiency. I cannot thank them enough for their exceptional work and unwavering support.”
Services
- CDN Services – Optimizing content delivery and ensuring fast, reliable eCommerce site performance.
- Dashboarding and Alerting – Real-time visibility into Salesforce Commerce Cloud operations and integrations.
- Monitoring and Support – 24/7 eCommerce monitoring, incident management, and off-hours coverage for always-on digital commerce.
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