Client
Managing a complex stack-including commercetools, Fluent Commerce OMS, and multiple supporting systems—required ongoing monitoring, enhancements, and seamless integrations.
The Rivoli Group is a leading name in luxury lifestyle retail, with a four-decade legacy across the UAE, Oman, Qatar, and Bahrain. Representing 100+ prestigious international brands, Rivoli delivers an unmatched retail and customer experience through its diverse portfolio.
Headquartered in Dubai, the Group has grown into one of the largest importers, distributors, and retailers of luxury products in the Middle East, operating 220+ stores across the region. Rivoli also manages travel retail operations in major airports and on-board airlines, strengthening its presence in global luxury retail.
The Challenge
As a multi-brand luxury retailer, The Rivoli Group needed a future-ready digital commerce ecosystem to keep pace with evolving customer expectations and rapid technology change. Managing a complex stack of commercetools, Fluent Commerce OMS, and connected applications required continuous monitoring, seamless integrations, and performance enhancements. To ensure round-the-clock reliability and customer experience excellence, the internal teams also needed dependable global off-hours commerce support.
The Solution
The Rivoli Group partnered with NULogic under a managed commerce retainer to provide continuous support, optimization, and retail ecommerce transformation across their commerce platforms:
- commercetools Platform Support: Real-time monitoring, incident resolution, and ongoing enhancements to ensure performance stability, ecommerce operational efficiency, and future-ready scalability.
- Fluent Commerce OMS: Intelligent integrations, configuration, and support to optimize order flows, streamline fulfillment, and enable predictive analytics for ecommerce operations.
- UI/UX Redesign: Strategic guidance and technical support during a recent website refresh, focusing on personalized ecommerce search, advanced discovery, and improved customer experience to boost conversion rate optimization.
- Ancillary Systems: Regular upgrades and seamless integration support across connected systems in the commerce stack, empowering omnichannel retail growth and AI-powered merchandising automation.
- Global Support Model: Off-hours coverage delivered from India and LATAM, ensuring round-the-clock responsiveness, retail ecommerce innovation, and consistent global performance.
The Results
Through NULogic’s managed commerce services, The Rivoli Group achieved:
- Improved system reliability across commercetools, Fluent Commerce OMS, and connected retail applications, ensuring stable ecommerce performance and zero downtime during peak seasons.
- Faster issue resolution with AI-powered monitoring, proactive incident management, and global support coverage, boosting operational efficiency in omnichannel retail.
- Stronger customer experience through a UI/UX redesign, personalized ecommerce search, and ongoing enhancements, driving higher conversion rates and improved customer engagement.
- Operational efficiency with smoother upgrades, advanced system integrations, and streamlined fulfillment workflows, enabling scalable ecommerce growth and merchandising automation.
- Peace of mind knowing critical commerce operations are supported 24/7 through a global support model with AI-driven responsiveness and real-time issue resolution.
Highlights
Excellence, quality, assurance, rewards, and an experience beyond compare. These are the cornerstones of the Rivoli “R” Philosophy.
Services
- eCommerce Development – Microservices architecture, API integrations, headless commerce, and scalable frontend development for seamless online retail.
- UI/UX Design – Data-driven user experience design, responsive ecommerce interfaces, and personalized shopping journeys that boost conversion rates.
- QA & Testing Automation – Automated testing frameworks, regression testing, and performance validation ensuring reliable, bug-free ecommerce platforms.
- Monitoring & Support Operations – 24/7 global support, AI-powered monitoring, proactive incident management, and continuous platform optimization.
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