Client
NULogic enhanced Walmart Chile’s customer satisfaction by delivering timely, accurate, and proactive L2/L3 support—while turning client feedback into measurable business value.
Walmart Chile is a leading name in the country’s retail and e-commerce industry, serving millions of customers with food, grocery, and merchandise across its well-known brands - Lider, Express de Lider, Lider.cl, Ekono, SuperBodega aCuenta, and Central Mayorista. With over 375 stores and a rapidly growing digital commerce footprint, Walmart Chile has become a key player in AI-powered retail innovation, offering personalized shopping experiences and seamless omnichannel commerce from Arica to Punta Arenas.
By combining AI-driven e-commerce personalization and scalable retail technology solutions, Walmart Chile continues to strengthen its leadership in online grocery, digital transformation, and retail commerce growth across LATAM.
The Challenge
Lider’s brand promise depends on the uninterrupted availability of its digital commerce ecosystem. By leveraging 24/7 support services, ATG expertise, and a dedicated performance engineering team, NULogic helps Lider keep its mission-critical commerce systems running seamlessly every day of the year.
With 375+ stores, multiple brands, complex legacy systems, and high-volume transaction spikes, Lider faces challenges that go beyond traditional IT support. Outdated infrastructure and rising customer expectations demand more than extra manpower-they require a strategic partner.
At NULogic, we provide end-to-end managed services, including application monitoring, cloud migration, and legacy modernization, ensuring seamless scalability, reduced downtime, and a competitive edge for Lider’s retail operations.
The Solution
Our dedicated support team provides both Level 2 (L2) and Level 3 (L3) resolution services, seamlessly acting as an extension of Lider’s internal IT and commerce operations. For years, we have supported their grocery and retail brands by resolving complex technical issues, driving operational efficiency, and ensuring uninterrupted digital commerce performance.
Operating from Chile, Mexico, and India, our team delivers a global support model with services including:
- 24/7 monitoring and troubleshooting of infrastructure and applications.
- Implementing best practices for cloud security, compliance, and high performance.
- Root cause analysis to prevent recurring issues and ensure long-term stability.
- Regular upgrades, patches, and modernization of legacy systems.
- Ongoing bug fixes, optimizations, and performance tuning.
Beyond day-to-day operations, we also take the lead in holiday sales readiness. Our team ensures that commerce platforms can withstand high-traffic spikes during peak retail events, guaranteeing a flawless customer experience, higher conversion rates, and increased sales growth.
With L2/L3 managed support services, NULogic helps Lider stay agile, resilient, and future-ready in the fast-paced world of digital commerce.
The Results
Through our L2/L3 support services, monitoring, and performance engineering, we delivered measurable improvements for Walmart Chile’s digital commerce operations:
- 95% of tickets are resolved within 24 hours across browsing, checkout, shipping, payment, add-to-cart, and login issues.
- Enabled 140+ real-time dashboards and 700+ automated threshold alerts for proactive monitoring.
- Reduced catalog price update time from 1 hour to under 10 minutes through bulk update automation.
- Achieved a 15% year-over-year incident reduction for multiple consecutive years.
- Lowered support costs by 20% by implementing a knowledge base and self-service solutions.
- Reduced site maintenance downtime by 30%, improving customer experience and retention.
- Achieved a 90% reduction in data-related issues, ensuring accuracy and operational efficiency.
With these results, Walmart Chile (Lider) strengthened its digital commerce ecosystem, optimized operations, and gained a competitive edge in the retail market.
Highlights
NULogic provides 24/7 tech-enabled support for mission-critical, customer-facing systems spanning application layers, eCommerce front-ends, cloud infrastructure, and third-party integrations.
Services
- 24/7 Monitoring and Support – Continuous surveillance of applications, infrastructure, and digital commerce systems to ensure zero downtime.
- L2 and L3 Resolution – Expert incident management and advanced problem resolution for complex technical issues.
- Microservices Assessments – In-depth evaluations to optimize microservices architecture for scalability, speed, and resilience.
- Dashboarding and Alerting – Real-time dashboards and automated alerts for proactive issue detection and faster response times.
Technologies
Engineering Stack
Partner Integrations
Contact Us
Let's Work Together
