Monitoring and Support Services
NU has helped its clients with various Monitoring and Support services that have improved the overall performance of their platforms by proactively anticipating outages and resolving them quickly and consistently.
The monitoring service can include the following service levels: Infrastructure, Applications, Databases, Transactions.
These levels are previously agreed with our clients based on their needs and risk criteria.
Infrastructure Monitoring
This monitoring is performed at a general level within the IT infrastructure.
The parameters of the operating system and the hardware that supports it are monitored, consumption thresholds and component utilization are reviewed.
It is oriented to the most technical levels within the company, and enables to obtain reports and statistics associated to the behavior.
To perform this service Nu can use monitoring tools provided by the customer, monitoring tools implemented by Nu or a hybrid of both.
Application, Database and Transaction Monitoring
Infrastructure Monitoring includes monitoring the health of application services, as well as the performance and performance of databases and web applications.
This level of monitoring includes the follow-up of the operability of the network equipment, added to the monitoring of the various operating systems of the data center applications, to obtain monitoring results at the end-user experience level.
It is oriented to technical and managerial levels within the company, and enables to obtain reports and statistics associated with the behavior.
To perform this Nu service you can use monitoring tools provided by the customer, monitoring tools implemented by Nu or a hybrid of both.
Benefits of Local Monitoring and Support
Quick Response
Quick and timely solution to outages reported by monitoring equipment, minimizing losses caused by failures.
Proactive Service
Proactive service to prevent possible service outages thanks to the correct configuration of monitoring alerts.
Trend Monitoring
Performance trend monitoring on service platforms.
Performance Reporting
Executive and operational management reports, enabling more effective and faster decision making.
OUR MONITORING AND SUPPORT SERVICES
Our support service includes technical support levels 1, 2 and 3 for preventive and corrective maintenance on the solution, as well as the configuration of new functionalities included in the module updates.
Specialized Support
Technical resources specialized in design, architecture, support, maintenance and implementation of solutions.
Version updates and fixes
New software version updates and installation of patches and fixes sent by the manufacturer.
Reports Configuration
New reports and customized alerts configuration guidance as appropriate.
Service Shifts
Services with shifts formats according to the client’s needs: 24 x 7 Service, 8 x 5 Service, 8 x 5 Service + On demand.
Corrective Maintenance
Corrective maintenance sessions according to requirements.
Requirements Configuration
Configurations of new requirements, equipment, applications and elements in the installed modules as well as the corresponding training.
Doubts Resolution
Doubts resolution regarding the monitoring tool’s functionalities.