Case Management – Manage customer issues and requests through a unified platform, and track their progress with real-time analytics and reporting.
Knowledge Base – Create and maintain a comprehensive knowledge base to help customers resolve issues on their own, and reduce the workload of support agents.
Customer Self-Service – Enable customers to find answers to their questions and resolve issues on their own through a self-service portal, community forum, or chatbot.
Live Agent- Provide real-time chat support to customers through a web or mobile app, and enable support agents to handle multiple chat sessions simultaneously.
Telephony Integration – Integrate with telephony systems to enable voice and video calls, and enable support agents to handle calls from within the Service Cloud platform.
Field Service – Manage field service operations such as scheduling, dispatching, and work order management to provide exceptional on-site customer support.
Mobile App – Enable support agents to access customer information, case history, and knowledge base articles from a mobile app, and resolve issues on the go.
Analytics and Reporting- Monitor and analyze customer support metrics with real-time analytics and reporting, and optimize support operations based on data-driven insights
NULogic offers a range of IT services focused on Salesforce Service Cloud. Salesforce Service Cloud is a powerful customer service and support platform that helps businesses deliver exceptional customer experiences.
Here are some of the IT services provided by NULogic for Salesforce Service Cloud:
Implementation
NULogic assists businesses in implementing Salesforce Service Cloud, ensuring a seamless setup and configuration of the platform. This involves customizing Service Cloud to align with the business’s unique service processes and requirements.
Customization
NULogic specializes in customizing Salesforce Service Cloud to meet specific business needs. This includes tailoring the platform’s case management, knowledge base, and workflow automation to optimize the customer service experience.
Integration Services
NULogic enables seamless integration of Salesforce Service Cloud with other systems, such as CRM platforms, telephony systems, or chatbot platforms. This allows businesses to centralize customer data, streamline workflows, and provide a unified service experience.
Omnichannel Support
NULogic assists businesses in designing and implementing customer journeys using Salesforce Marketing Cloud’s Journey Builder. This powerful tool enables businesses to create multi-channel, personalized customer journeys and automate interactions based on customer behaviour.
Self-Service Portals
NULogic assists businesses in setting up self-service portals using Salesforce Service Cloud’s Community Cloud functionality. This empowers customers to find answers to their questions, access knowledge articles, and submit requests independently.
Service Automation
NULogic helps businesses automate routine service tasks and processes using Salesforce Service Cloud’s automation features. This includes setting up workflows, escalation rules, and auto-response rules to streamline service operations and improve efficiency.
Reporting and Analytics
NULogic enables businesses to gain valuable insights from their service operations by leveraging Salesforce Service Cloud’s reporting and analytics capabilities. This includes setting up dashboards and reports to measure and track key service metrics
Training and Support
NULogic provides comprehensive training and support services for Salesforce Service Cloud. This ensures that businesses can effectively use the platform, understand its features, and receive assistance with any technical issues or questions.
NULogic is committed to helping businesses optimize their customer service operations with Salesforce Service Cloud, enhancing customer satisfaction, and driving service excellence.